1. About the App
Magnus Fitness is the companion app for Magnus home-gym equipment. With it you can:
- Browse the catalog — the full Magnus equipment lineup with photos, specifications, and a "Buy Now" link to purchase from the Magnus store.
- Follow guided programs — structured training programs with an instructional video for every exercise, filtered to the Magnus equipment you own.
- Keep a training journal — log sets, reps, and weights as you train, and track your weekly program progress and history.
- Read articles — training tips, equipment care, and the latest Magnus news and promotions.
The catalog and articles are free and can be browsed without an account. An account is needed for your profile, equipment, and training journal, and guided programs require a Magnus PRO subscription or a Magnus access code.
2. Contact Us
The fastest way to get help is to reach us directly. Please include the email address of your Magnus Fitness account so we can find it quickly.
We aim to reply within 2 business days. Subscription and access issues are prioritized.
3. Your Account
- Creating an account: tap Sign In on the Profile tab (or open any program) and choose Create one, or continue with Google or Apple.
- Signed up with Google or Apple? Always sign in with the same button you used the first time. Your account has no separate password.
- Forgot your password? Email us from the address registered to your account and we will help you regain access.
- Signing out: Profile → Log out. Your journal and equipment stay saved to your account and reappear when you sign in again, on any device.
- Deleting your account: Profile → Delete account (at the bottom), then confirm. See Delete your account for exactly what is deleted, or to request deletion by email.
4. Magnus PRO Subscription
- What it includes: access to all guided training programs and their exercise videos. Monthly and yearly plans are available.
- Payment: subscriptions are purchased and billed through the Apple App Store or Google Play. We never see or store your card details.
- Renewal: subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
How to cancel
- iPhone / iPad: Settings → your name → Subscriptions → Magnus Fitness → Cancel Subscription.
- Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Magnus Fitness → Cancel subscription.
Deleting the app or your account does not cancel a subscription. Cancel it in your store settings first.
Refunds
Because payments are processed by Apple and Google, refunds are handled by them under their policies: request one at reportaproblem.apple.com (Apple) or through your Google Play order history (Google).
I paid but programs are still locked
- Make sure you are signed in to the same Magnus Fitness account you used when subscribing.
- Open the subscription screen and tap Restore Purchases.
- Check your internet connection, then close and reopen the app.
- If it is still locked, email us with your account email and the order ID from your Apple or Google receipt.
5. Access Codes
Magnus may give you an access code, for example with an equipment purchase or a promotion. To redeem it, sign in, go to the Profile tab, and enter the code in the promo code field (the subscription screen's Have a promo code? link takes you there). Each code can be used once, and its access period is added on top of any access you already have. If a code is rejected, check it for typos and then contact us with the code and where you received it.
6. Frequently Asked Questions
Why don't I see some exercises?
Programs only offer exercises that can be performed on the equipment you own. Go to the Profile tab and switch on every Magnus machine you have.
An exercise video won't play
- Videos are streamed, so check that you have a stable internet connection.
- Close and reopen the app, then try again.
My workout progress is missing
Your journal is saved to your account. Make sure you are signed in with the same account (and the same sign-in method) you used before, and keep the app online while training so each logged set is saved to your account.
I have questions before buying
Open any product in the Catalog and tap Chat with us on WhatsApp to message our team about that product.
"Buy Now" opens a website
Equipment is sold through the official Magnus store, not inside the app. "Buy Now" opens the product page in your browser, where the store's own terms and privacy policy apply.
7. Reporting a Problem
When reporting an issue, please include:
- The email address of your Magnus Fitness account
- Your device (e.g. iPhone 15, Samsung Galaxy S24) and whether you use iOS or Android
- What you were trying to do, and what happened instead
- The exact text of any error message, and a screenshot if possible
8. Health & Safety
Magnus Fitness provides general fitness guidance and is not medical advice. Consult a doctor before starting a new exercise program, especially if you have a health condition or injury. Always follow the safety instructions for your Magnus equipment, and stop if you feel pain or dizziness.
9. Privacy
How we handle your data is described in our Privacy Policy. For privacy-specific requests, contact [[PRIVACY_EMAIL]].